Privacy policy

Who we are

This policy covers Guest Nivo Grand Hotel, including its rooms, restaurants, spa, ballroom and the Gold Room. When we say we, us or the hotel, we mean the team that operates Guest Nivo at 1 Meridian Parade. If you have any question about this policy, please write to [email protected].

What we collect

We collect the information you give us when you request a reservation, write to us or stay at the hotel. This usually includes your name, email address, arrival dates, room preferences and any requests you choose to share, such as dietary needs or accessibility requirements. At check-in we may also ask for photo ID and a payment card, and the Gold Room checks photo ID at the door on every visit.

How we use it

• To answer your inquiry and confirm your reservation.
• To prepare your room and arrange the services you ask for.
• To meet our legal duties, including age checks at the entrance to the gaming floor.
• To improve the hotel, using general feedback rather than personal profiles.

What we never do

We do not sell your information and we do not share it with advertisers. We only share details with trusted providers who help us run the hotel, such as our reservation system and our payment processor, and only as much as each of them needs to do their job.

Cookies and this website

This website uses only the small amount of browser storage it needs to work properly. We do not use advertising cookies, and we do not follow you across other websites. The reservation forms on this site do not store anything in your browser.

How long we keep it

We keep reservation records for as long as the law requires for accounting purposes, and general correspondence for up to two years. You may ask us to delete your information sooner wherever the law allows us to do so.

Your choices

You may ask to see, correct or delete the personal information we hold about you at any time. Write to [email protected] and we will reply within thirty days. We may update this policy from time to time, and the latest version will always be published on this page.